Museum Rules

DEAR VISITORS!

PLEASE RESPECT THE FOLLOWING RULES DURING YOUR VISIT AT THE HOPP MUSEUM:

All vehicles, such as bicycles, scooters and Segways, animals (except guide dogs), sharp objects, hazardous materials or anything that may endanger the safety of the artworks, other visitors, and staff members are not permitted in the building.

Persons under the influence of alcohol, intoxicants or stimulants, as well as persons arriving in inappropriate clothing (e.g. bare feet, swimsuit) are not permitted to visit the Hungarian National Gallery. The security guards of the museum will take measures – that may include removal from the museum building – against those who endanger visitors or staff members, and againts those who engage in threatening or abusive behaviour.

The use of drones is prohibited within the museum and the garden.

The museum’s toilets can only be used with an admission ticket.

Should you disagree with the visitor guidelines, you may ask for the return of the entrance fee before entering the exhibition area. This is possible with the receipt of your unvalidated ticket, within 10 minutes of the on-site purchase.

PROTECTION OF ARTWORKS:

Even a gentle touch can cause damage to artworks. Please keep a distance of at least 30 cm from the artworks on display and do not touch any of them, not even the stone artworks at the garden.

CLOAKROOM:

For safety reasons, the use of the cloakroom is obligatory and free of charge.

Please, leave any packages (each visitor can deposit a package not exceeding 40 × 50 × 80 cm), umbrellas, bags, and tote bags exceeding 30 (length) × 25 (height) × 15 cm (width) in the cloakroom. This size applies to the total dimensions of the bag (the same applies to tote bags) as it is carried. You can measure the size of your bag in the bag sizer on site, but please do it without turning or folding your bag.

Bags of any size are not allowed to be carried on the back in the exhibition spaces, small backpacks can be held in hand or worn on the front only. The content of bags may be checked by the security staff.

Coats or jackets should be put on, a coat in hand or across the shoulder is not allowed.

It is forbidden to bring food, drink – except non-carbonated water –, children’s toys, or any items that might endanger children’s toys the exhibited artworks. Visitors may carry in their bags a maximum size of 0.5 litre, transparent bottle filled with non-carbonated water, to drink outside the exhibition areas.

Tote bags for loan are available free of charge in the cloakroom for valuables you would like to keep with you. Valuables can also be deposited free of charge during the visit in our lockers.

PHOTOGRAPHY AND VIDEO:

Visitors are allowed to take photographs and record videos with any admission ticket, but it is forbidden to use flash, monopods, tripods, or selfie sticks.

The photographs and recordings are exclusively for personal use, and may not be used for commercial purposes. In certain temporary exhibitions recordings can be restricted, which is indicated in the exhibition and at the entrance.

GUIDED TOURS:

Only the trained guides of the Hopp Museum are allowed to guide tours – by prior arrangement and for a fee – in the exhibitions. Video and audio recordings are not allowed during guided tours.

MOBIL PHONES:

Please do not disturb other visitors with loud talking, mute your mobile phone and avoid calls while visiting the exhibitions.

VISITING WITH CHILDREN:

Our institution happily welcomes young visitors, meanwhile for safety and security reasons, the following rules shall be followed:

Please be considerate to other visitors, and cooperate with the staff.

Children over the age of 2 are not allowed to carry a bottle in the exhibition.

Children below the age of 2 can only be taken to the in front-facing baby carriers. Carrying babies on the back or shoulder is not allowed. Children under 14 years of age may only visit the Hopp Museum under adult supervision.

Parents or accompanying adults are responsible for the physical safety of minors and for ensuring that they behave in a manner appropriate to the museum, don’t damage the artworks on display, use the exhibition halls and their furnishings as intended.

SMOKING:

Smoking – including electronic cigarettes – is prohibited on the premises of the Hopp Museum. Smoking is only allowed in the designated areas outside the building, at least 5 metres from the entrance.

ACCESSIBILITY:

We inform our visitors that the exhibition area is only accessible via stairs. We apologize for the inconvenience.

CLOSING TIME:

Closing of the exhibitions begins at 5.45 pm.

Visitors are kindly asked to leave the exhibition halls at the arrival of the closing crew, to check out of the cloakroom before 5.50 pm and to leave the building before closing at 6 pm. In case of changed closing times, the closing of exhibition halls begins 30 minutes before closing the building.

VISITING WITH A GROUP OR FAMILY:

The group leaders, accompanying teachers, and parents (or external guides with a special permit) are responsible for ensuring that all group members act in accordance with the visitor guidelines.

THANK YOU FOR YOUR COOPERATION IN PRESERVING OUR ARTWORKS!